Privacy Policy

Last updated: April 15, 2026

Elio ("we", "us", or "our") operates the Elio contractor management platform available at eliocareorg.cloud and app1.eliocareorg.cloud. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, company name, phone number)
• Business data you enter (clients, jobs, invoices, estimates, photos)
• Payment information (processed securely through Stripe — we do not store card numbers)
• Device and usage data (browser type, IP address, pages visited)
• LiDAR scan files and floor plan images you upload

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Elio platform
• Process payments and send invoices on your behalf
• Send transactional emails (job confirmations, invoice receipts, payment reminders)
• Provide customer support
• Send product updates and marketing communications (you may opt out at any time)
• Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure servers hosted in the United States. We use industry-standard encryption (TLS/SSL) for all data in transit and at rest. We implement access controls, regular security audits, and monitoring to protect your information.

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Stripe — for payment processing
• AWS S3 — for file storage
• SendGrid — for email delivery
• Law enforcement when required by law

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at privacy@eliocareorg.cloud.

6. Cookies

We use cookies to maintain your login session and analyze site usage. You can disable cookies in your browser settings, though some features may not function properly.

7. Children's Privacy

Elio is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@eliocareorg.cloud.